TERMS OF BUSINESS

GREEN DAISYCLEANING SERVICES LIMITED

COMPANY: Green Daisy Cleaning Services Limited

CLIENT: the person or company to whom the cleaning services are provided for by the Company

OPERATIVE: the person employed to carry out cleaning services on behalf of the Company

The Client agrees that any use of the Company’s services, including placing an order for services either by telephone, email or website forms, constitutes the Client’s acceptance of these terms of business.

INITIAL CLEANING SERVICE

The first clean will be undertaken by a team of operatives who will carry out a thorough clean of the property including moving light furniture to clean behind/underneath, cleaning inside kitchen/bathroom cupboards, cleaning inside of fridge, washing down paintwork and skirting boards, cleaning inside of windows, cleaning blinds etc. in addition to the cleaning services carried out on a regular clean.  The Company will provide all products and equipment for this first clean.

REGULAR CLEANING SERVICE

A minimum charge of 2 hours cleaning services is applicable for all regular cleaning services.

Should the Client require any additional tasks or changes to the cleaning tasks requested at the consultation, these should be reported to the Company so that the cleaning operatives can be advised and, if applicable, the cleaning hours amended accordingly. The Client understands that any alteration may result in a change to the original price quoted.

The Client agrees to supply all cleaning materials and equipment necessary to carry out the required work and all equipment must be in good working order and safe to use/operate. Where the cleaning operative has left a note to advise that products are running low, the Client agrees to ensure that products will be restocked in time for the next clean.

If the Client requires the Company to provide products, the Client agrees to pay an additional charge of £2 + VAT per hour. This must be requested at the time of booking.

TIME AND ATTENDANCE MANAGEMENT

The Company provides operatives with a time and attendance application to check in and check out of each appointment.  The application utilises a Geo-fence meaning check-ins & outs can only happen within close proximity of the Clients address.  The Company can therefore monitor the time spent on each visit to ensure that the Client is invoiced correctly.  

The Operative needs access to an internet connection to be able to use the application. The Client may therefore be asked to grant access to their broadband connection to enable the Operative to check in/out successfully.

CLIENT PORTAL

The Client will have access to the Company’s Client Portal where they will be able to view their statements and keep track of their transactions.

PAYMENT

Direct Debit via GoCardless is the Company's sole payment method with payment collected from the Client's pre-agreed bank account.  Invoices will be issued the day of the clean.  The Client will be notified before each payment is taken and payments are protected.

Please note that payments collected will not show on our system for 3-5 working days after collection has been initiated as this is the time frame it takes for GoCardless to clear payment and send to us, it will however state that payment has been initiated on the portal.

Should we be unable to collect payment due to lack of funds, the Client understands that any payments outstanding for 7 days or longer may incur a 10% late payment fee.

CANCELLATION

The Client may cancel the cleaning service by giving 48 hours of notice. The Company will endeavour to accommodate any requests to change the day of the service (please note that any changes are subject to availability).

The Client agrees to pay the 50% of the full cost of the clean if:

• Less than 48 hours notice of cancellation is provided.

• The Operatives are unable to gain entry to the property due to the Client not being at home to let them in.

• The Operatives are unable to gain entry to the property due to a problem with the keys provided to access the property - if keys are provided they must open all locks without any special effort or skill.

• There is no water or power at the premises and the Operatives are therefore unable to provide the service.

TERMINATION

The Client agrees to provide 7 days notice to terminate the service and understands that a cancellation fee of the cost of the regular clean will apply if less than 7 days notice is provided.

REFUNDS

The Company agrees to refund any payment made only when the Client has already made an advance payment for a clean and either the Operative does not attend or 48 hours notice of cancellation is provided by the Client.  The Client is guaranteed a refund if payment via Direct Debit is collected in error.

No refunds will be issued after a cleaning service has been implemented. If the Client is unhappy with any aspect of the cleaning service, the Company must be notified within 24 hours of the service date so that the Operative can rectify free of charge.

INSURANCE & LIABILITY

The Company holds £5,000,000 Public Liability Insurance cover for damage caused by Operatives. The policy will cover any accidental damage caused by an Operative employed by the Company provided it is reported within 24 hours of the service being carried out. The Company will endeavour to replace or repair any items broken or damaged by the Operative. Where an identical replacement or repair is not possible the Company will endeavour to replace with a similar item. 

AS ACCIDENTS CAN HAPPEN, THE COMPANY REQUESTS THAT ALL FRAGILE, HIGHLY BREAKABLE, SENTIMENTAL, MONETARY, VALUABLE OR IRREPLACEABLE ITEMS ARE STORED AWAY OR NOT CLEANED.

The Company shall not be liable for damage to faulty or improperly installed items. The Client is responsible for informing the Company of any item to be cleaned which requires special treatment.

Key replacement/locksmith fees are paid only if keys are lost by Operatives. There is a £30 liability limit per Client.

A £5 fee will be applied for the collection of keys from a third party address. If the keys are to be returned to a third party address a £5 fee will also apply.

The Company shall not be liable for any loss, damage, expense, costs or compensation incurred by the Client due to the late arrival of the Operatives which may have been caused by circumstances beyond our control.