We offer 3 entry options to choose from:
The client may choose to be home to allow access to their home on the day of the service. Green Daisy Cleaning Services cannot guarantee the exact arrival time so the client must be home 15 minutes before and after the start time scheduled to let the cleaner into the home. If no one is home or our cleaners are turned away for any reason there will be a 'lockout fee' of 50% of your cleaning rate (Minimum of £32).
The client provides a key or code to gain access to their home. Keys will be placed in a secure safe at Green Daisy's office. The cleaner or team will be issued a key on the day of your scheduled service to gain access to your home. The key will be signed out by the cleaner or team and signed in after each scheduled service and placed back in the safe. The keys are not marked with any of your information in case they are lost. We provide all of our staff with an advanced scheduling and timekeeping application. All clients' security data is stored on a password protected file on this application . Upon arrival, staff members must complete a two-step verification process to access the security codes of our clients' property if they have alarm systems or electronic gate/door entry. In the event the code given is not correct and cleaners cannot gain access to the home, there will be a lockout fee of 50% of your cleaning rate (Minimum of £32).
The client can purchase a Key Safe to place a key inside and provide Green Daisy with the pass code. Clients' Key Safe codes are stored on a password protected file which is stored on our employee application. For our staff to access this information they must complete a two-step verification process. In the event for any reason the key is not in the lock box or the code does not work when the cleaners arrive to clean home, there will be a lockout fee of 50% of your cleaning rate (Minimum of £32).