What happens if something is broken or damaged while being cleaned?
Breakage can happen when you least expect it! Green Daisy Cleaning Services can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.. Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by the client. It’s best to ensure the office knows of these items so we can advise the cleaners that they should not clean / touch these items. If an item is broken by one of our cleaners, Green Daisy Cleaning Services will compensate you accordingly. The client needs to save the broken item for a manager to inspect. Our employees are asked to notify us of any damage straight away. However, if for any reason a damaged item is not reported, and you notice it first, it’s important to email us immediately. If you can take a photo with your mobile and forward it to us that’s even better since it would expedite how fast we can find a solution or compensate you accordingly.
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What happens if I am on holiday?
Many clients choose to keep their regular schedule so that their home is clean when they return. If you do not wish to have a clean whilst you are away, please contact the office on 01474 632101 or via email ...
What happens on the initial clean?
The initial clean always takes longer than subsequent cleans, even for those clients who have used a cleaning company before and are looking to change from one company to another. This is because not all companies clean the same way and provide the ...
What happens if my regular clean falls on a Bank Holiday?
We will do our best to change your day to another day that week, however, we can't guarantee this.
What happens if more or less time is needed to clean my property?
Due to our advanced check in/out timekeeping system we can charge you in real time, which means that you are charged for the actual time spent cleaning your home. If your clean requires less time than estimated, we will invoice you for the exact ...
What happens if I need to reschedule or cancel my appointment?
If you need to reschedule or cancel your service, we ask that you give at least 24 hours notice. Without 24 hours notice you will be charged 50% of your regular cleaning charge. Cancellations on the same day of service for any reason will be ...