FAQ's
What is the Difference Between Power Washing vs Pressure Washing?
We often hear the terms power washing and pressure washing being used interchangeably. But are they really the same thing? Or are they completely different? It might seem a bit confusing, but we’re here to help clear things up, once and for all. The ...
Oven Cleaning Services
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How Big is My Home
In this article, we will discuss and list the average house sizes for a typical property size in the UK. Please note that this is a guide only and sizes do differ for a number of reasons within different settings. For example, a recently built 3 ...
Green Daisy Cleaning Services Terms of Business
TERMS OF BUSINESS GREEN DAISYCLEANING SERVICES LIMITED COMPANY: Green Daisy Cleaning Services Limited CLIENT: the person or company to whom the cleaning services are provided for by the Company OPERATIVE: the person employed to carry out ...
Additional Services Coming Soon!
Carpet cleaning Oven cleaning Patio/Driveway and decking cleaning Fascia/soffit/guttering cleaning Leaf blowing
Besides cleaning my home what other services do you provide?
Ironing Bed change Deep cleans (cleaning inside of cupboards, cleaning inside of fridges and freezers, cleaning the inside of windows etc.) Decluttering service Pre or post holiday cleans Pre or post party cleans After build cleans Airbnb cleans End ...
What areas do you cover?
If your area does not appear below, please contact us as we may be able to assist. Ash - Barnehurst - Bexley - Bexleyheath - Borough Green - Chislehurst - Cobham - Crayford - Dartford - Erith - Eynsford - Farningham - Fawkham - Gravesend - ...
What are the core values of Green Daisy Cleaning Services?
Excellence in everything we do Act with honesty, transparency, integrity & respect Embrace change and continuous improvement Pursue growth & development Build trust & create a team that supports each other Think creatively Take ownership
What happens if more or less time is needed to clean my property?
Due to our advanced check in/out timekeeping system we can charge you in real time, which means that you are charged for the actual time spent cleaning your home. If your clean requires less time than estimated, we will invoice you for the exact ...
What is your policy with pets?
We love pets! However due to potential health risks, we do not clean litter boxes, urine, vomit or faeces. For the safety of our team members and your pets, if you have a pet that is the least bit aggressive, please remove the pet from the areas to ...
What are Green Daisy's payment terms?
Payment is due within 3 days of the clean unless otherwise agreed with a member of our Management team. Late payments will incur a 10% admin fee.
Can I hire Green Daisy cleaners privately?
ABSOLUTELY NOT! Our terms and conditions include a non-solicitation agreement. Green Daisy Cleaning Services invests time and money in the development and training of our employees. Therefore, under no circumstances will our clients knowingly ...
Can I tip the cleaners?
Yes, if you so wish. Tips are very much welcomed by the cleaners, although they are completely voluntary. If you wish to leave a tip for the cleaners, please make sure you write “For The Cleaners” on a piece of paper.
What payment methods do you accept?
You will receive an invoice on the day of the clean via your personal client portal, and transfer instructions are submitted on the document. We kindly ask that payments are made via bank transfer within 3 days of the clean. If you wish to pay by ...
How do I terminate my cleaning Service?
Please email us at appointments@greendaisycleaningservices.co.uk or call us on 01474 632101 to terminate your cleaning service, providing 7 days notice. A cancellation fee of the cost of the regular clean will apply if less than 7 days notice is ...
What happens if I am on holiday?
Many clients choose to keep their regular schedule so that their home is clean when they return. If you do not wish to have a clean whilst you are away, please contact the office on 01474 632101 or via email ...
What happens if I need to reschedule or cancel my appointment?
If you need to reschedule or cancel your service, we ask that you give at least 24 hours notice. Without 24 hours notice you will be charged 50% of your regular cleaning charge. Cancellations on the same day of service for any reason will be ...
How do I make a special request for additional cleaning services?
Simply call our office between 8.00 am to 6.00 pm Monday to Friday or email us at appointments@greendaisycleaningservices.co.uk with your specific requests. Requests should be made 7 days before the scheduled clean to ensure we can book enough ...
I have special requests for certain surfaces, what should I do?
Please let the office know before the clean. Simply email us with your specific requests and place the special cleaning solutions in a visible area. We ask that you supply specific cleaners for surfaces that require manufacturer’s recommended ...
Do you use eco friendly products?
We prefer to use eco friendly products which are safer for the environment, our cleaning staff and our clients. These can be provided at an additional charge of £2 per hour.
Do you provide supplies and equipment for your clients?
We provide microfibre cleaning cloths and work to a colour coded system to avoid cross contamination. Clean cloths will be used for every client. We can also provide (at an additional charge) all cleaning products (we love the Method range which ...
What happens on the initial clean?
The initial clean always takes longer than subsequent cleans, even for those clients who have used a cleaning company before and are looking to change from one company to another. This is because not all companies clean the same way and provide the ...
What happens if my regular clean falls on a Bank Holiday?
We will do our best to change your day to another day that week, however, we can't guarantee this.
Do you work during the Christmas period?
The days leading up to Christmas are our busiest time of the year and we strongly advise our clients to book well in advance to avoid disappointment. We are open 51 weeks of the year and only close on weekends, bank holidays and between Christmas ...
Do you work on weekends/evenings?
Not typically, however, on a few occasions we may be able to do so. Weekend or evening cleaning is charged at a higher rate since the cleaners would be working overtime as they do not usually work evenings or at weekends. If you need an evening, ...
What days & hours do you operate?
Our office hours are Monday to Friday 8:00 am to 6:00 pm and our staff clean Mondays to Fridays, generally between 8 am and 3 pm. Our arrival time for our first appointment is normally between 8:00 - 9:00 am. We try our best to accommodate your ...
What happens if my regular cleaner(s) are on holiday or sick?
We have a large team of employees. In most cases your property will be attended by 2 or more cleaners every visit, this means that there should always be at least one cleaner who has experience of cleaning your property. Should one of your regular ...
How many cleaners do you provide per clean?
We normally work in teams of 2 or 3 but this does depend on the size of the property. On occasions we may schedule 1 cleaner, especially if we have someone on holiday or sick. You are charged for the total time spent cleaning, so if you have 2 ...
How do your cleaners gain entry to my property?
We offer 3 entry options to choose from: The client may choose to be home to allow access to their home on the day of the service. Green Daisy Cleaning Services cannot guarantee the exact arrival time so the client must be home 15 minutes before and ...
Are your cleaners sub contractors or employed by Green Daisy?
All cleaning staff are Green Daisy Cleaning Services employees. They participate in the company’s training program, go through reference checks, receive benefits including holiday pay and access to a workplace pension scheme and are paid according to ...
How do you choose your employees?
Each Green Daisy team member is chosen carefully to ensure each hire can be trusted to be inside our clients’ place of residence and meet our high standards of cleaning. Although previous cleaning experience helps, Green Daisy hires individuals ...
How do you ensure your Quality Standards are met?
Client satisfaction is essential to us and we regularly contact our clients to ask for their feedback. This is to help us provide you with the best possible service, address any concerns you may have and let us know what we are doing well. In ...
What is the Green Daisy guarantee?
We want you to be absolutely delighted with our cleaning service! Please report any concerns to our office on 01474 632101 or email us at appointments@greendaisycleaningservices.co.uk within 24 hours of the service. We will return and re-clean the ...
What happens if something is broken or damaged while being cleaned?
Breakage can happen when you least expect it! Green Daisy Cleaning Services can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.. Curio cabinets, ...
Is Green Daisy Cleaning Services Limited Insured?
We hold comprehensive General Liability and Employer's Liability insurance, copies of which can be provided upon request. Our £1,000,000 Public Liability insurance includes accidental damage caused by our staff, provided any damage is reported to ...